PRIVACY POLICY

Your privacy is important to us. It is Hotel Flora Batava’s policy to respect your privacy with regard to any information we collect from you on our website, www.florabatava.com/ and other sites that we own and operate.

We only ask for personal information when we really need it to serve you. We collect it fairly and lawfully, with your knowledge and consent. We will also let you know why we collect it and how it will be used.

Personal information we receive from you includes:
Your first name, last name, phone number, address, email address, credit card information (type of card, credit card number, card holder name, expiration date and security code), information about your stay, date of arrival and departure, special requests, notes about your service preferences (including room preferences , facilities or other services used), information you provide regarding your marketing preferences or as part of your participation in surveys, contests or promotions

At all times we will inform you how we process your personal information. Hotel Flora Batava will under no circumstances provide your information to third parties with your permission.

We only keep the collected information for as long as is necessary to provide you with the service you have requested. We protect the data we store to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We do not share personally identifiable information publicly or with third parties, except when required by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and we cannot accept responsibility or liability for their respective privacy policies.

You are free to decline our request for your personal information, except that we may not be able to provide you with the services you require.
Your use of our website is considered acceptance of our privacy and personal information practices. If you have any questions about how we handle user data and personal information, please feel free to contact us.

COOKIES POLICY

1. WHAT ARE COOKIES?

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive or on your mobile device when you visit a website. These pieces of information travel back and forth between the website server and your browser. In this way, cookies make it possible to identify a user’s terminal (computer, smartphone, etc.) and present the website content in a way that is adapted to the user’s preferences. Cookies cannot be used to identify a physical person.

2. WHY DO WE USE COOKIES?

Hotel Flora Batava mainly uses cookies to make your visit to our website as pleasant as possible and to provide you with a great experience. We also use it to collect anonymous analytics to improve our overall site approach.

3. COOKIES USED BY OUR WEBSITE

When you visit our website, we may install a series of cookies in your browser, depending on your preferences. Cookie categories:

INFORMATION

Some cookies are essential for the website to function.

PERFORMANCE AND ANALYSIS

We may use cookies to assess the performance of our website, to understand the behavior of our visitors.

FUNCTIONAL

We use some cookies to remember certain preferences you make on our website.

FIRST PARTY

These co1okies are only placed by us and ensure the proper functioning of our website or mobile applications and remember your preferences.

THIRD PARTY

Other cookies are placed by a third party with a different domain name (for example Google, Facebook, LinkedIn). For details on the use of cookies by third parties, please refer to the cookie policies published on their websites.

MARKETING

We can use cookies with which we can create a visitor profile based on your surfing behavior to tailor the displayed advertisements to your interests.

SOCIAL MEDIA

Some cookies allow you to share the content of our website or mobile application on social media. These are third-party cookies that are placed by social media.

4. HOW TO MANAGE COOKIES ON OUR WEBSITE

You can manage / delete the cookie settings through your browser settings. You are free to delete or block certain cookies from installing on your device. Please note that if you disable cookies completely, our website may not work properly.

Google Analytics: We use Google Analytics to measure how users found us, how they use our website and to improve our website. You can opt out of Google Analytics by installing an Opt-out Browser Add-on here: link

4.1 ACCEPT COOKIES

On your first visit to our website or mobile application, we will ask you to accept the aforementioned cookies. You can accept our cookies by explicitly clicking “accept” or by continuing to our website or mobile application.

5. WHERE CAN I GET MORE INFORMATION?

If you have any questions about this cookie policy, please send us an email at: info@florabatava.com.

Special personal data
In principle, we do not request any special personal data from you. However, you may still pass on special data to us. For example, because you inform us about dietary requirements or that you are disabled. This in connection with access to our location or assistance. These data help us to provide you with the best possible service. If possible, these data will be kept anonymous. In any case, they will be destroyed as soon as possible.

We keep our privacy statement up to date. It is therefore possible that the statement changes as a result of changing laws or regulations. You can read our last updated version of November 1, 2020 here. If you believe that something is missing or incorrect in our privacy statement, we would appreciate it if you let us know via the e-mail address info@florabatava.com.

If you have complaints about how we handle your privacy and you feel that we are not helping you properly, you have the right to file a complaint. You can submit this complaint to the Dutch supervisory authority for privacy matters: the Dutch Data Protection Authority. You can read how to submit a complaint at
www.autoriteitpersoonsgegevens.nl

Of course we hope that the latter is not necessary and that you enjoy your stay at Hotel Flora Batava without any worries.